Shipping Policy

Last updated: 1 September 2026

Tapply ships orders within New Zealand.

Shipping Cost

A flat shipping fee of $7 NZD applies to orders shipped within New Zealand.

Processing Orders

Orders placed before 3:00 PM on a business day will generally be processed for dispatch that day.

Orders placed after 3:00 PM may be processed on the following business day.

Because each Tapply stand is programmed specifically according to the information provided by the customer, we may contact you if the information supplied is unclear or appears incorrect. This may delay dispatch until the required information has been confirmed.

Delivery

Orders are sent using NZ Post.

Our target is for orders placed before 3:00 PM to be delivered on the next business day where the destination and NZ Post service allow.

Delivery times are estimates and are not guaranteed. Delivery may take longer because of circumstances outside Tapply's control, including courier delays, weather, public holidays, rural delivery timeframes, incorrect addresses or other delivery disruptions.

Incorrect Delivery Information

Customers are responsible for providing an accurate delivery address at checkout.

If an incorrect or incomplete address is provided and the parcel cannot be delivered, additional delivery costs may apply if the parcel needs to be resent.

Tracking

Where tracking is available, tracking information may be provided to the customer after the order has been dispatched.

Delivery Problems

If your order has not arrived within a reasonable timeframe or appears to have been lost or damaged during delivery, please contact us so we can investigate the issue with the delivery provider.

You can contact Tapply at:

021 141 1827

Nothing in this Shipping Policy limits any rights you may have under New Zealand consumer law.